Customer Satisfaction Survey

 
 
Name
 
Company
 
Email
 
Contact No
 
               
      Excellent  Good  Fair  Poor   N/A 
1. Please rate our service for the follows          
 
    a. Staff courtesy / helpfulness          
 
    b. Staff ability in explaining the products          
 
    c. Transaction / process time          
 
2. How is your experience with the service provided by the followings      
 
    a. Branches          
 
    b. Contact Center          
 
    c. Relationship Managers          
 
3. How would you rate Noor Takaful on the following parameters      
 
    a. WEB          
 
    b. Locations          
 
    c. Procedure & Paperwork          
 
4. Are you satisfied with the quality of      
   service Noor Takaful provided      
 
5. Would you refer Noor Takaful to family/friend?      
 
6. Would you like to share a positive       
   experience you had with Noor Takaful?      
 
7. Have you had any negative experience      
   while dealing with Noor Takaful?      
 
8. If YES, Please share with us       
 
9. Any other suggestions you would like to share       
 
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